Why is Turo not approved?
Usually if they are not approved to drive either they just created the account and it’s taking them time to verify ID, or this person has had issues with other trips in the past and Turo revokes their approval. Turo offers eligible users the option of being fully deleted from our records. To request that Turo delete your personal information, email us at accountclosure@turo. We’ll review your account to see if you qualify to be deleted. Turo can’t delete users who have a balance due or an open damage claim.Verifying your information If you enter the same information (e. Turo user, you won’t be able to book. Turo has the right to decline your trip request and remove you from the platform because of your criminal background, driving record, or any other reason.If the damage is eligible for reimbursement to the host, Turo will: charge you a damage deposit in line with the extent of damage and the protection plan you chose. Get an assessment of the damage to determine the repair/replacement cost. Add related costs and fees under your chosen protection plan, if any.If we’re unable to collect payment, we’ll send your outstanding balance to collections, and email you the information for the collections agency. Turo is unable to set up a payment plan, change a payment schedule, recall a balance, or answer questions about a invoice that’s been sent to collections.
Does Turo charge a fee?
Trip fee is a percentage of the trip price. The trip fee goes to Turo to help us run the platform and to cover the costs of supporting each trip. The trip fee varies depending on a number of factors. Additional drivers must meet Turo’s eligibility requirements, have their own Turo account, and successfully pass Turo’s verification process to be approved as a driver. Host are not able to approve an additional driver.Turo’s Terms of service prohibit guests from disputing a charge by asking their payment provider to reverse a transaction. This is known as filing a chargeback. You’re responsible for trip costs, security deposits, fees, post-trip incidentals, and claim costs; these are legitimate charges that may be part of your trip.Owners may cancel on you at the last minute — leaving you with no other options. A major downside that often goes overlooked is what happens if your Turo host cancels on you — even at the last minute. Unlike traditional rental car companies, Turo does not guarantee you a replacement at the same price.Improper return fee – Turo may charge you a $50* improper return fee if you fail to respond to requests to return a vehicle, abandon a vehicle, force a trip cancellation, or for other reasons we determine plus an additional Turo administrative fee.If a guest keeps a host’s vehicle past the scheduled end time without their approval via the Turo system, the host may charge for additional usage and related fees, and we may void the guest’s protection plan.
How does Turo work?
Turo is a peer-to-peer car-sharing marketplace that lets car owners and enthusiasts rent their vehicles to others around the globe. The Turo marketplace, often called “the Airbnb of cars,” is an alternative to renting from a vehicle rental agency at an airport or anywhere you travel or need a vehicle. Host expectations If we remove you from Turo, we’ll send you an email notification. Behavior that can result in an account closure includes, but isn’t limited to: Discriminatory practices. False or misleading listings.As of January 31, AirTags are no longer allowed on Turo because they can create a negative guest experience and are unreliable as GPS trackers. Please make sure any AirTags are removed from your vehicles and adjust your scheduled messages as needed.Turo permits hosts to use tracking and technology devices in order to track and protect their vehicles. These include, but aren’t limited to, GPS, aftermarket vehicle tracking technology, original equipment manufacturer (OEM) devices, cameras, and telematics devices.To be sure Turo remains a safe, secure, and trusted platform, we may remove members who’ve broken Turo’s rules. In some cases, you might have received a warning first. In other cases, we might have removed you immediately from Turo.
Does Turo refund money?
We’ll refund you in full if you cancel a non-refundable trip within the 24-hour grace period after booking. We’re unable to refund any costs, except for a security deposit, if you shorten or cancel your trip outside this free cancellation period. Full refund Guests may cancel free of charge up to 24 hours before their scheduled trip start time. Guests who book within 24 hours of the scheduled trip start time have one hour after booking to cancel for free. Guests who book a non-refundable trip have a 24-hour grace period after booking to cancel for free.We’ll refund you in full if you cancel a non-refundable trip within the 24-hour grace period after booking. We’re unable to refund any costs, except for a security deposit, if you shorten or cancel your trip outside this free cancellation period.