Is Budget a good car rental company?
Budget Rental Car locations often face criticism from travelers for hidden fees, long wait times, and subpar customer service. Many describe the atmosphere as chaotic and stressful, with lengthy waits and overcrowding common at major airport locations. Hiring a car at the airport often means a battle between price and convenience, with surcharges and fees quickly adding up. But the ease of picking up a rental as soon as you step off the plane and quickly kick starting your vacation is what makes airport car hires so popular.Airport car rentals are typically more expensive due to various fees and surcharges that rental companies incur for operating on airport property. It’s not just about the convenience of renting a car right after landing; it’s a series of costs that rental companies must pay, which they pass on to travelers.
Which company is cheaper to rent a car?
Thrifty, Hertz and Enterprise are the cheapest rental car companies — but that doesn’t mean they’re the best. Enterprise wins overall on price and service, but Hertz has offers more airport availability and car choice.
Which car rental company has the highest customer satisfaction?
The rental car leaderboard has a new first-place finisher. Enterprise Rent-A-Car has topped the charts, ranking the highest in overall customer satisfaction, according to J. D. Power’s 2025 North America Rental Car Satisfaction Study. The car company received a score of 734 out of 1,000. Winner: Enterprise Plus Once again, Enterprise comes out on top. Enterprise Plus offers the most traveler-friendly loyalty program of the three major car rental companies because: It offers members a straightforward earning rate. It has the lowest-cost redemptions.